At the Rilington Group it is our goal to build quality homes and to provide our homeowners with excellent customer service. Our Customer Care department is fully staffed and enabled with state-of-the-art computer tracking software to insure that any warranty claims are handled efficiently and expediently.
Keep in mind that the Rilington Group has a CALL US FIRST policy. Although we follow the industry standard of including a limited one year warranty with all of our homes, it does not mean that after one year we abandon our homeowners. In fact, we encourage our buyers to “CALL US FIRST” if they have a problem or a question about their homes, even if their warranty period has expired. We will investigate every concern and take appropriate action to correct any legitimate defects. We will also answer questions and offer suggestions on dealing with issues that are not builder related.
To contact Customer Care please use one of the following methods:
- Complete the Customer Care Web Form and click the submit button.
- Print out our “Printer Friendly” version, fill it out and mail or fax it to us.
- Use the form supplied in your ‘Homeowner’s Warranty & Maintenance Manual’ and mail or fax it to us (see below for address and fax information).